Shipping & Delivery Information
All items ship to Canada from the US. For customers either located in or shipping to Canada, all prices shown are in Canadian dollars (C$). With the exception of free shipping on all textiles, other free shipping offers listed on our websites or in our source books do not apply to Canada shipments.
An additional charge will appear on your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. Alberta, British Columbia, Manitoba, Quebec and Saskatchewan have 5% GST (Goods & Services Tax) added to all orders.
The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7% PST), Manitoba (8% PST), and Saskatchewan (6% PST). New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island have 15% HST (Harmonized Sales Tax) added to all orders. Ontario has 13% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.
Rush delivery is not available for orders shipping to Canada. Select items cannot ship to Canada; product page for details.
UNLIMITED FURNITURE DELIVERY
At RH, we strive to deliver your purchase with excellent service, every time. We offer Unlimited Furniture Delivery on applicable products for each order shipping to one address. Your furniture and select non-furniture items will be delivered by experienced white glove delivery professionals. You will be charged a flat rate based on your delivery area ? Local, Extended or National. We will not charge your account until your order has shipped, with the exception of deposits for special orders. For items shipped via UPS, see STANDARD DELIVERY section below for information.
Unfortunately, we are unable to ship furniture items to Canadian postal codes with the following prefixes: A0P, A0R, G0G, J0M, X0A, X0B, X0C, X0G, Y0B, X0E and Y0A. We are also unable to ship furniture, oversized items or items sent directly from vendors to a PO box.
|Unlimited Furniture Delivery Rates (C$)|
|DELIVERY AREA||Flat Rate for
|LOCAL For delivery addresses near one of our galleries||C $249|
|EXTENDED For delivery addresses beyond our Local Delivery Area||C $499|
|NATIONAL For delivery addresses beyond our Extended Delivery Area||C $999|
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please see our Measuring for Furniture Delivery guidelines for instructions on measuring your home’s spaces to ensure items will fit at the time of delivery.
SCHEDULING YOUR DELIVERY
At the time of scheduling, please notify RH of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items and select non-furniture items that qualify for Unlimited Furniture Delivery include delivery inside your home, where experienced white glove delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. Please note that we do not unpack lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, RH will replace the item or schedule a furniture medic or service technician to repair the issue at no charge to you. Contact Us for more information.
Oversized, extremely heavy or fragile items cost more to ship and handle and require additional delivery support, thus incurring a surcharge. This additional charge is listed with the product price on the applicable product page and in the cart.
Items not shipping via Unlimited Furniture Delivery, including certain smaller furniture items, will generally be shipped via UPS and charged a shipping rate based on the total merchandise value (see table below). Items that ship Standard Delivery arrive in 7-10 business days.
|CANADA DELIVERY AND SHIPPING SERVICE FEES (C$)|
|ITEM TOTAL||CANADA SHIPPING|
|Up to C$15||C$7.95|
|C$15.01 to C$25||C$11.00|
|C$25.01 to C$45||C$14.00|
|C$45.01 to C$65||C$20.00|
|C$65.01 to C$90||C$26.00|
|C$90.01 to C$125||C$31.00|
|C$125.01 to C$200||C$39.00|
|C$200.01 to C$350||C$53.00|
|C$350.01 to C$500||C$75.00|
|C$500.01 to C$650||C$100.00|
|C$650.01 to C$800||C$120.00|
|C$800.01 to C$1,000||C$145.00|
OTHER SHIPPING & DELIVERY INFORMATION
Textiles, as indicated online or in our source books, will ship free of charge via Standard Delivery Shipping, with the exception of rugs.
Gift Cards ship free of charge via Standard delivery (7-10 business days). Expedited delivery is not available in Canada. Gift Cards cannot be shipped to PO boxes; a physical street address is required for delivery. To ensure safe delivery, a signature is required upon receipt for Gift Cards exceeding C$1000.
INTERNATIONAL DELIVERY & FREIGHT FORWARDING
We ship only to the U.S., Canada and APO, FPO and DPO addresses. We do not ship to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands. However, international clients can have orders delivered to a freight forwarder of their choice located within the U.S. or Canada.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our Canadian source books and on our Canadian website are in Canadian dollars (C$) and are subject to any applicable taxes according to local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.